Aviso legal

CENVICO — LEGAL DOCUMENTS PACKAGE
Store name: Cenvico
Business location: Granada, Spain
Contact email: alopecom7@gmail.com
Product: Inflatable cervical support pillow
Shipping area: United States only (all 50 states)
Payment processors: Shopify Payments, PayPal
Advertising/tracking: Meta Ads (Meta Pixel)

USA

1. LEGAL / BUSINESS NOTICE
Cenvico is operated by [insert your full legal name or registered company name], based in Granada, Spain.
Trading name: Cenvico
Business address: Granada, Spain
Contact email: alopecom7@gmail.com
Nature of business: Online retail sale of health and wellness products, specifically an inflatable cervical support pillow, sold exclusively to customers located in the United States.
If Cenvico operates as a sole proprietorship, please insert your full legal name and tax ID (NIF) here before publishing, as U.S. consumers may require this information for tax or dispute purposes. If Cenvico is a registered company (e.g., S.L.), insert the registered company name and registration (CIF) number.
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2. TERMS OF SERVICE
Effective date: [insert date]
Welcome to Cenvico ("Cenvico," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website located at [insert your Shopify domain] (the "Site") and any purchase you make through it. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
2.1 Eligibility
You must be at least 18 years old, or the age of majority in your state of residence, to place an order on this Site. By using the Site, you represent that you meet this requirement.
2.2 Products
Cenvico sells an inflatable cervical support pillow designed for neck and cervical comfort. Our products are intended for general comfort and support purposes only. Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. If you have a medical condition affecting your neck, spine, or cervical area, consult a licensed healthcare professional before use.
2.3 Pricing and Availability
All prices are listed in U.S. dollars (USD) unless otherwise stated. We reserve the right to change prices, correct pricing errors, and modify or discontinue products at any time without prior notice. We are not obligated to honor an order placed at an incorrectly listed price due to a technical or human error, and we will notify you if this occurs so you may cancel or reconfirm your order.
2.4 Orders and Payment
Orders are processed through Shopify Payments and PayPal. By providing payment information, you represent that you are authorized to use the selected payment method. We reserve the right to refuse or cancel any order for reasons including but not limited to: product availability, errors in pricing or product information, suspected fraud, or violation of these Terms.
2.5 Shipping
Cenvico currently ships only within the United States (all 50 states). Estimated delivery times, carriers, and shipping costs are described in our Shipping Policy (Section 4 below). We are not responsible for delays caused by the carrier, customs, weather, or other events outside our reasonable control.
2.6 Returns and Refunds
Please see our Refund Policy (Section 3 below) for full details on returns, exchanges, and refunds.
2.7 Intellectual Property
All content on the Site — including text, graphics, logos, product images, and design — is the property of Cenvico or its licensors and is protected by U.S. and international copyright and trademark laws. You may not reproduce, distribute, or use our content without our prior written permission.
2.8 User Conduct
You agree not to: (a) use the Site for any unlawful purpose; (b) attempt to gain unauthorized access to our systems; (c) submit false or fraudulent orders; or (d) interfere with the normal operation of the Site.
2.9 Disclaimer of Warranties
The Site and all products are provided "as is" and "as available," without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are not permitted by applicable state law.
2.10 Limitation of Liability
To the fullest extent permitted by law, Cenvico shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or products, even if advised of the possibility of such damages. Our total liability for any claim arising from your purchase shall not exceed the amount you paid for the product giving rise to the claim.
2.11 Indemnification
You agree to indemnify and hold harmless Cenvico, its owner(s), and affiliates from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms or misuse of the Site or products.
2.12 Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law principles, notwithstanding that Cenvico is based in Spain. Any dispute arising from these Terms or your use of the Site shall be resolved in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts. This clause does not remove any non-waivable consumer protection rights you may have under the mandatory law of your home state.
2.13 Changes to These Terms
We may update these Terms at any time. Changes take effect upon posting to the Site. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
2.14 Contact
Questions about these Terms can be sent to: alopecom7@gmail.com
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3. REFUND / RETURN POLICY
Effective date: [insert date]
We want you to be satisfied with your Cenvico cervical pillow. If you are not, you may return it under the following conditions:
3.1 Return Window
You have 30 calendar days from the date of delivery to request a return.
3.2 Condition of the Product
To be eligible for a return, the item must be:
Unused
In its original, sealed packaging
In the same condition you received it
Items that have been opened, used, or are not in sealed original packaging (for hygiene reasons, applicable to pillow/cervical support products) may not be eligible for a refund, unless the product is defective or damaged upon arrival.
3.3 How to Request a Return
Contact us at alopecom7@gmail.com with your order number and reason for return. We will provide return instructions, including the return address.
3.4 Return Shipping Costs
[Insert who pays return shipping: e.g., "Customers are responsible for return shipping costs, except in cases of defective or incorrect items, which are covered by Cenvico."]
3.5 Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method (Shopify Payments or PayPal) within [insert number, e.g., 5–10] business days. Please note that your bank or card provider may take additional time to process the refund.
3.6 Damaged or Defective Items
If your item arrives damaged or defective, contact us within [insert number, e.g., 7] days of delivery at alopecom7@gmail.com with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.
3.7 Non-Returnable Situations
We reserve the right to refuse returns that do not meet the above conditions, or that are requested after the 30-day window has expired.
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4. SHIPPING POLICY
Effective date: [insert date]
4.1 Shipping Area
Cenvico currently ships only within the United States, to all 50 states.
4.2 Processing Time
Orders are typically processed within [insert number, e.g., 1–3] business days after payment confirmation.
4.3 Delivery Time
Estimated delivery time is [insert number, e.g., 5–10] business days after processing, depending on your location and the shipping carrier. Delivery times are estimates and not guaranteed.
4.4 Shipping Costs
[Insert your shipping cost structure: e.g., "Flat rate of $X" / "Free shipping on all orders" / "Calculated at checkout."]
4.5 Order Tracking
Once your order ships, you will receive a confirmation email with tracking information (if applicable).
4.6 Lost or Delayed Packages
Cenvico is not responsible for delays caused by the shipping carrier, incorrect addresses provided by the customer, or events beyond our control (e.g., severe weather). If your package is lost in transit, contact us at alopecom7@gmail.com and we will assist in filing a claim with the carrier.
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5. PRIVACY POLICY
Effective date: [insert date]
Cenvico ("we," "us," "our") respects your privacy. This Privacy Policy explains what personal information we collect through [insert your domain] (the "Site"), how we use it, and your rights regarding that information.
5.1 Information We Collect
Contact information: name, email address, shipping address, phone number (provided at checkout)
Payment information: processed securely by Shopify Payments and PayPal — Cenvico does not store your full card details
Order information: products purchased, order history
Device and usage data: IP address, browser type, pages visited, collected automatically via cookies and similar technologies
Marketing data: interactions with our ads, collected via the Meta Pixel (Facebook/Instagram) when you visit our Site or interact with our ads
5.2 How We Use Your Information
We use your information to:
Process and fulfill your orders
Communicate with you about your order or customer service requests
Send marketing communications (only if you opt in / where permitted)
Show you relevant ads on Meta platforms (Facebook/Instagram) through Meta Ads and the Meta Pixel
Improve our Site and product offerings
Comply with legal obligations
5.3 Cookies and Tracking Technologies
We use cookies and similar technologies, including the Meta Pixel, to:
Understand how visitors use our Site
Measure the effectiveness of our Meta advertising campaigns
Show you retargeted ads based on your browsing behavior on our Site
You can control cookies through your browser settings. Disabling cookies may affect Site functionality.
5.4 How We Share Your Information
We share information with trusted third parties only as needed to operate our business:
Shopify (e-commerce platform hosting our Site)
Shopify Payments and PayPal (payment processing)
Meta Platforms, Inc. (advertising and analytics via Meta Pixel/Meta Ads)
Shipping carriers (to deliver your order)
We do not sell your personal information to third parties for their own independent marketing purposes.
5.5 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
5.6 Your Privacy Rights
Depending on your state of residence, you may have rights under state privacy laws (such as the California Consumer Privacy Act/CPRA, and similar laws in Virginia, Colorado, Connecticut, Utah, and other states), including the right to:
Know what personal information we collect about you
Request deletion of your personal information
Opt out of the "sale" or "sharing" of personal information for targeted advertising (our use of the Meta Pixel may be considered "sharing" under some state laws)
Non-discrimination for exercising your privacy rights
To exercise these rights, contact us at alopecom7@gmail.com. We will respond within the timeframe required by applicable law.
5.7 Children's Privacy
Our Site and products are not directed at children under 13, and we do not knowingly collect personal information from children under 13.
5.8 Data Security
We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
5.9 International Note
Cenvico is based in Spain but sells exclusively to customers in the United States. Your information may be processed in Spain and other countries where our service providers operate.
5.10 Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective date."
5.11 Contact Us
For any privacy-related questions or requests, contact:
Email: alopecom7@gmail.com